CapTech Trends
CapTech Trends features thought leaders and subject matter experts discussing emerging technology, design, and project methodology. Our goal is to unite diverse skills and perspectives to show how data, systems, and ingenuity can transform and enable organizations to advance what’s possible in a changing world.
Podcasting since 2020 • 46 episodes
CapTech Trends
Latest Episodes
Consumer AI Study 2024: Shifting Attitudes and Increased Adoption
Listen in as we discuss how CapTech’s Annual Consumer AI Study findings have evolved. Brian Bischoff, a CapTech Principal leading our Practice Areas & Services, and Elliott Hartz, a Senior Consultant in our CX practice, join Vinnie for a di...
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28:00
Speak Their Language: Why Multilingualism Matters for the Customer Experience
In this episode, Gaby Olivera, Customer Experience Senior Consultant, and Reid Baswell, Technical Director, join Vinnie to discuss multilingualism in conversation design, and how prioritizing this customer experience leads to enhanced brand loy...
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31:38
Improving Your Bottom Line: Using Data to Better Meet Your Customer’s Needs
In this episode, CapTech CTO, Vinnie Schoenfelder is joined by Technical Director, Shannon Flowerday (Customer Experience), Manager, Carrie Ryan (Customer Experience), and Principal, Jon Bradway (Sports & Media) to discuss how integrating d...
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35:23
Exploring the Impact of AI on Daily Life: Takeaways from CapTech's Consumer Study
In this episode, CapTech CTO, Vinnie Schoenfelder is joined by CX Manager, Carrie Ryan and Systems Integration Director Kevin Vaughan to discuss the increasing expectations consumers have around innovation and how they are more accepting of AI ...
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36:07
MNX Global Logistics, a UPS Company: Time-Critical Speed and Precision Through AI
Given an automation mandate in 2021, MNX, a time-critical logistics company, started their AI journey with CapTech to focus on operational precision and efficiency. Tim Kutz, CIO of MNX Global Logistics, joins Managing Director Mic...
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38:03