CapTech Trends
CapTech Trends features thought leaders and subject matter experts discussing emerging technology, design, and project methodology. Our goal is to unite diverse skills and perspectives to show how data, systems, and ingenuity can transform and enable organizations to advance what’s possible in a changing world.
Episodes
52 episodes
The Loyalty Blueprint: How to Balance Consumer Privacy & Personalization
Consumers are creating a growing “personalization paradox” when it comes to AI in 2026. They want personalized experiences more than ever, but they’re equally anxious about how brands use their data. CapTech’s proprietary consumer research reve...
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Episode 51
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24:45
From Hype to ROI: How Leaders Navigate AI Adoption
In a landscape where AI dominates boardroom conversations, CapTech’s 2025 Executive Research reveals that while the pressure to “do AI” is intense, true value comes from a business-first, not tech-first, approach. CapTech’s CTO Brian Bischoff s...
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Episode 50
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25:55
Data Readiness for the AI Economy
Unlock the true potential of your organization in the AI economy, where data quality, strategic focus, and reusable solutions are the keys to transformative success. In episode, host Vinnie Schoenfelder welcomes Cameron Snapp for a discussion o...
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Episode 49
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34:37
Agentic AI: Solving Complex Problems with Specialized, Autonomous Agents
Agentic AI is reshaping industries, offering unparalleled opportunities for innovation and efficiency. In the latest episode of CapTech Trends, host Brian Bischoff welcomes Jason Dods and Kevin Vaughan, leaders in CapTech’s AI space, for a conv...
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28:51
Building Trust in Agentic AI: The Key to Success
What transformative potential does agentic AI hold for businesses? Join host Brian Bischoff, CapTech CTO, along with Liz McBride and Shane Sullivan, leaders in CapTech's AI space, as they discuss what agentic AI means for the future and how it ...
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35:51
AI-Propelled Innovation: CapTech's 2025 Technology Trends
How can AI help overcome business challenges and enhance customer experiences? Join us as host Vinnie Schoenfelder, CapTech Principal, Strategic Innovation, Brian Bischoff, CapTech CTO, and Bree Basham, CapTech CX Lead, discuss CapTech’s annual...
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34:38
Consumer AI Study 2024: Shifting Attitudes and Increased Adoption
Listen in as we discuss how CapTech’s Annual Consumer AI Study findings have evolved. Brian Bischoff, a CapTech Principal leading our Practice Areas & Services, and Elliott Hartz, a Senior Consultant in our CX practice, join Vinnie for a di...
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28:00
Speak Their Language: Why Multilingualism Matters for the Customer Experience
In this episode, Gaby Olivera, Customer Experience Senior Consultant, and Reid Baswell, Technical Director, join Vinnie to discuss multilingualism in conversation design, and how prioritizing this customer experience leads to enhanced brand loy...
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31:38
Improving Your Bottom Line: Using Data to Better Meet Your Customer’s Needs
In this episode, CapTech Principal, Vinnie Schoenfelder is joined by Technical Director, Shannon Flowerday (Customer Experience), Manager, Carrie Ryan (Customer Experience), and Principal, Jon Bradway (Sports & Media) to discuss how integra...
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35:23
Exploring the Impact of AI on Daily Life: Takeaways from CapTech's Consumer Study
In this episode, CapTech Principal, Vinnie Schoenfelder is joined by CX Manager, Carrie Ryan and Systems Integration Director Kevin Vaughan to discuss the increasing expectations consumers have around innovation and how they are more accepting ...
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36:07
MNX Global Logistics, a UPS Company: Time-Critical Speed and Precision Through AI
Given an automation mandate in 2021, MNX, a time-critical logistics company, started their AI journey with CapTech to focus on operational precision and efficiency. Tim Kutz, CIO of MNX Global Logistics, joins Managing Director Mic...
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38:03
A Conversation with rvatech/: Innovation at the Intersection of Data and AI
In this episode, we are joined by leaders from rvatech/: Nick Serfass, rvatech/ CEO Todd Dube, rvatech/ Data + AI Summit Co-Chair, Analytics and AI leader at CarMaxMeghan Holt, rvatech/ board ...
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25:24
Navigating the AI Evolution: A Discussion with Dominion Energy, Virginia Commonwealth University, and CapTech
In this special edition episode of CapTech Trends, guest co-hosts and CapTech AI leaders Brian Bischoff and Jason Snook are joined by Ajit Mandgi, the Director of Analytics at Dominion Energy, and Paul Brooks, Professor and Chair in the Departm...
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38:17
Are you ready for AI in 2024?
AI is a once-in-a-lifetime technology advancement and it's here to stay - so what does that mean for your business and how do you get started? Listen in as Vinnie chats with CapTech AI leads, Fellow Jason Snook, and CX Director LesLea Carey and...
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30:54
Merging the Physical and the Digital to Meet Customer Expectations
Tune in to our latest episode as Principals Vinnie Schoenfelder, Bree Basham, and Brian Bischoff discuss the three key trends we see in the evolving landscape of technology and consumer interaction. The use of Generative AI for...
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43:35
Are Consumers Optimistic about AI?
How do consumers really feel about AI? In this episode of CapTech Trends, CapTech CTO Vinnie Schoenfelder, discusses the findings of CapTech’s AI study, with CapTech Fellow Jason Snook and CapTech Manager Carrie Ryan. Tune in as we cover: ...
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29:28
Empowering Utility Undergrounding Initiatives through VISTAR
A discussion with Dominion Energy. In this episode of CapTech Trends, we speak with Les Carter, Strategic Advisor for Grid Resiliency at Dominion Energy. Les, affectionately referred to as "The Godfather of Undergrounding" discusses...
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30:57
Innovating the Game with Armando Bacot and Roberto Castro
In this special edition episode of CapTech Trends, Vinnie Schoenfelder hosts a conversation about sports technology with two special guests: Armando Bacot, UNC-Chapel Hill basketball player, and Roberto Castro, a former PGA TOUR golfer and lead...
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32:03
A Password-less Future with Passkeys
In this episode of CapTech Trends, CapTech CTO, Vinnie Schoenfelder discusses passkeys, the first step towards a frictionless password future, with Fellow, Mark Badger and Senior Consultant, Andrew Levy. Listen in as we discuss:...
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46:33
Meeting Consumer Expectations in 2023
Tune in to learn about our findings from our third annual Consumer Innovation survey. Bree Basham, Principal and CapTech’s Customer Experience (CX) lead, discusses the key takeaways for brands to consider as we move through 2023.
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26:06
Kickstarting Advanced Analytics
Are you getting value from the data that you have? Listen in as Vinnie chats with Andrew Novokhatny about moving from traditional to advanced analytics. Andrew is a data and analytics expert and healthcare analytics professor at UNC Chapel H...
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28:30
The Value of User-Centered Change Management
Join us as Vinnie chats with Leighann Hughart, Senior Manager in management consulting and an organizational change management (OCM) expert. Tune in as we discuss: Debunking common myths about change management
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24:17
The Latest in Actionable Data
In this episode, CapTech Technical Director, Cameron Snapp joins Vinnie to dig deeper into data transformation, the importance of data-sharing, and what’s new in the landscape. Listen in as we dig into:Why understanding ...
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27:54